Like many large companies it had stopped listening to its customers and motionless that it knew most appropriate about everything. Even from the early days its patron service rattled along between the non extant and the not really good. Customer e-mails were possibly abandoned or they were belatedly answered with a typical respond frequently note connected to the initial question.
Behaviour similar to this will be tolerated as long as all else was going well. But not unsubstantial price increases and an sense that eBay was courting the large businesses at the responsibility of the not as big players helped to result in serve dissatisfaction.
If anything given the leaving of Meg Whitman a year ago counts have turn worse. We have seen online businesses leaving eBay in droves claiming they can no longer make a distinction selling by the online auction. With these bell signs and the stream world far-reaching mercantile weather eBay are going to have to go on a outrageous magnetism bjectionable if they are to recover the certitude and faithfulness of its customers. Lehman Brothers has shown that no firm is defence from the stream incident and eBay should take note.
The first leading change eBay should make is in its attitude. The sale of tawdry products has been a leading complaint on the site. Whilst they might for all you know have been really active at the back the scenes their open perspective of "It's nothing to do with us you are only the marketplace platform" has completed small to win it friends. Only by really clamping down on the sale of pirated and tawdry products can they uncover they are serious about getting on tip of the problem.
Initially eBay was quite an online auction site but then it introduced the Buy It Now concept. The present sale has valid renouned and seems to browbeat the site to the loss of the auctions. Perhaps it is time right away to well-defined the two entities and have dedicated sites, a for auctions and the other for ! BIN sale s.
My own stream beef with eBay is over their perspective to postal charges. I confess that until a couple of years ago a few immoral sellers did assign extreme mounts for postage. However, their answer to the complaint has resulted in many sellers reception disastrous explanation if the postal charges are a cent on top of the real stamp cost.
Shipping and postage expenses engage more than only purchasing a stamp. The cost of jacket materials, the time outlayed packaging and taking to the post office moreover have to be alike n to the shipping costs. eBay should severely ponder going back to the aged feedback network that worked so good for years and dont think about this over buyer orientated network it introduced a couple of years ago.
I did have a ridiculous thought, could you suppose having an eBay patron caring write number that you could call. What is even harder to suppose is that when you called you got a few saying, "Hello, this is eBay. Can I help you?"
OK, may be that is a step to far!